Terms & Conditions

1. ACCEPTANCE AND LEGAL AGREEMENT

1.1 Acceptance

By accessing, using, or registering with UrbanMount’s websites (www.urban-mount.com, app.urban-mount.com), or downloading/using the UrbanMount or UrbanMount for Pros mobile apps (collectively, the “UrbanMount Platform”), you (the “User”) confirm you have read, understand, and agree to be bound by these Terms of Service (“Agreement”), including any additional policies incorporated herein by reference. If you do not agree, you must immediately discontinue use of the UrbanMount Platform.

1.2 Legal Nature

This Agreement constitutes a legally binding agreement between you and UM Technologies Inc. d/b/a UrbanMount (“UrbanMount,” “we,” “us,” or “our”), a Delaware corporation. This Agreement applies to both Clients (those seeking Services) and Specialists (those offering Services), collectively “Users,” subject to specific provisions below for each user type.

2. KEY HIGHLIGHTS AND NOTICES

• Technology Platform: UrbanMount is a marketplace platform only. We do not provide any actual Services, employ Specialists, or guarantee outcomes.
• Independent Contractors: Specialists are not employees, agents, or representatives of UrbanMount; they are solely independent contractors providing Services directly to Clients (Sections 5 & 11).
• No Guarantee or Warranty: The UrbanMount Platform is provided “as is,” without warranties of any kind. We disclaim liability for Specialist performance or user interactions (Section 19).
• SafeStay Assurance: A limited last-resort coverage for property damage caused by a Specialist’s improper conduct or fraudulent insurance documents (Section 10).
• Arbitration and Class Waiver: All disputes must be resolved individually through binding arbitration for U.S. Users, unless prohibited by law (Section 22).

3. URBANMOUNT PLATFORM OVERVIEW

3.1 Platform Description

UrbanMount offers an online marketplace and related mobile apps that facilitate connections between Clients seeking short-term home services (e.g., furniture assembly, TV mounting, cleaning, moving, handyman tasks) and Specialists who can perform those Services. UrbanMount’s role is purely administrative and transactional, providing:

• A system to search, request, schedule, and pay for Services.
• Tools for posting Service details, negotiating rates, and reviewing Specialist profiles.
• Customer support and limited background checks or insurance verifications (see Section 7).

3.2 Technology Services Only

UrbanMount is a technology provider enabling communication and transaction processing between Users. We do not supervise or control a Specialist’s method of work, nor do we assume any professional or occupational license on behalf of a Specialist.

3.3 Definitions

• “Client”: A User who posts or seeks to contract for Services via the UrbanMount Platform.
• “Specialist”: A User (individual or legal entity) who provides or seeks to provide Services to Clients via the UrbanMount Platform.
• “Services”: The tasks, projects, or work items a Specialist performs for a Client (e.g., installation, assembly, cleaning, etc.).

4. ELIGIBILITY; GENERAL USER REPRESENTATIONS

4.1 Minimum Age and Capacity

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming binding legal obligations.

4.2 Territory and Jurisdiction

UrbanMount currently operates in the United States (including all 50 states and DC). By using the Platform, you represent that you comply with U.S. laws.
If you access UrbanMount from outside the U.S., you assume responsibility for compliance with all relevant local regulations.

4.3 Corporate or Organizational Use

If you register on behalf of a business or other organization, you represent that you have authority to bind that entity to this Agreement.

5. SPECIALIST/CLIENT RELATIONSHIP

5.1 Independent Contractor Status

Specialists offering Services through the UrbanMount Platform are independent business owners. They set their own rates (subject to certain booking models), supply their own tools, and control how they perform their Services.

5.2 No Agency or Employment

Nothing in this Agreement creates an employment relationship, partnership, franchise, or joint venture between UrbanMount and any Specialist. UrbanMount does not direct or control Specialists’ performance or methods.

5.3 Client’s Responsibility to Select Qualified Specialists

Clients bear full responsibility for:

• Evaluating Specialist profiles, backgrounds, credentials, and reviews.
• Confirming that a Specialist holds any required licenses or qualifications.
• Ensuring the Service requested is lawful and feasible.

5.4 Limitations on UrbanMount’s Role

UrbanMount does not:

• Warrant or guarantee that a Specialist is qualified, licensed, or insured, beyond disclaimers in Section 7.
• Supervise or direct the manner in which Services are performed.

6. SERVICE BOOKING METHODS

UrbanMount offers three primary booking methods:

6.1 AutoMatch

• Upfront Pricing: Clients pay based on itemized tasks.
• Dispatch: If 5 or more Specialists in the relevant zip code meet the criteria, the system automatically assigns one, factoring in performance scores (Section 13).
• Reassignment: Clients can request a different Specialist within 30 minutes of acceptance.
• Service Agreement: Once assigned, the Specialist and Client form a direct contract for those tasks.

6.2 Direct Booking

• Client-Selected: The Client manually chooses a Specialist from a list.
• Custom Offer: The Specialist may propose a custom quote that the Client can accept or reject.
• Rejection Cooldown: If the Client rejects, they cannot reselect that Specialist for 7 days.
• Binding Agreement: Acceptance finalizes a contract directly between the two Users.

6.3 Custom Offers (In-Platform & Off-Platform Links)

• Off-Platform Link: Specialists may generate a unique URL for the Client to view and accept a custom quote.
• In-App Chat Restriction: The Client cannot chat in-app until the offer is accepted.
• Agreement Formation: Upon acceptance, a direct legal agreement is formed between the Client and Specialist.

6.4 Service Agreement Formation

Once a Specialist acknowledges acceptance (AutoMatch) or the Client accepts the Specialist’s offer (Direct Booking / Custom Offer), they form a Service Agreement. UrbanMount is not a party to that agreement.

6.5 Negotiations, Reassignments, and Cancellations

• Negotiations: Clients and Specialists may negotiate details (e.g., price, schedule, scope) through chat or offer links.
• Reassignments: Clients can request a new Specialist if they are unsatisfied within the guidelines provided.
• Cancellations: Each booking type (AutoMatch, Direct, Custom) may have different cancellation fees or timelines. UrbanMount does not guarantee refunds unless explicitly stated (see Section 9 & 10).

7. PROFESSIONAL SCREENING & INSURANCE

7.1 Background Checks

UrbanMount may coordinate third-party background checks (criminal, identity, etc.) for Specialists during onboarding or periodically thereafter. However:

• Accuracy Disclaimer: We cannot guarantee the completeness, timeliness, or reliability of these checks.
• Scope: Different states have varying rules on background checks. We comply with applicable laws but disclaim liability for oversights.

7.2 Insurance Verification & “Insured” Badges

• Specialists may submit proof of insurance at registration or monthly checks. UrbanMount may display an “Insured” badge if the documentation appears current.
• Fraudulent Submissions: Specialists can potentially submit false or expired documents. UrbanMount does not warrant the authenticity of any insurance policy or coverage scope.

7.3 Disclaimers of Accuracy

Any reference to “licensed,” “background checked,” “insured,” “vetted,” or similar does not ensure the Specialist actually meets these standards. Users must independently assess a Specialist’s credentials and coverage.

8. USER ACCOUNTS & REGISTRATION

8.1 Account Creation

• Required Information: You must provide accurate contact information, payment details, and verification data.
• Business Entities: If you create an account as a business, you must provide valid corporate or LLC information.

8.2 Account Security and Multiple Accounts

• You are responsible for maintaining the confidentiality of your password and all activities under your account.
• You agree not to create multiple accounts for fraudulent or competitive reasons or to circumvent a suspension or ban.

8.3 Dormant Accounts and Monthly Fees

If no transactions occur on your account for 6 months, UrbanMount may charge a dormant account fee of up to $10/month, where permitted by law, until reactivated or the UrbanMount Credit balance reaches zero.

9. PAYMENTS & UM CREDITS

9.1 Payment Authorization and Fees

9.1.1 Authorization

By booking or purchasing any Professional Service or Merchandise through the UrbanMount Platform, you authorize UrbanMount (or its third-party payment processor) to charge your designated payment method for all applicable amounts, including fees, expenses, tips, transaction taxes, or other charges you agree to.
UrbanMount may, in its sole discretion, place a hold on your credit card or other payment method in anticipation of upcoming or completed transactions.

9.1.2 Payment Processing

UrbanMount uses third-party services to process credit card and other payment information. By providing your payment details, you grant UrbanMount (or its third-party provider) the right to handle and process all payment transactions.
You acknowledge that all information you provide in connection with any purchase or transaction must be accurate, complete, and current. You agree to pay all charges incurred by users of your selected payment method at the prices in effect when such charges are incurred.

9.1.3 Trust & Support Fee

In addition to Professional Services or Merchandise costs, UrbanMount may add a “Trust & Support Fee” to cover platform-related costs (e.g., background checks, customer support, insurance/claims administration).
This fee will be disclosed at checkout (or in the service price breakdown). By proceeding with the transaction, you acknowledge and agree to this fee.

9.1.4 Price Changes

The base price for a Professional Service is set by UrbanMount or by negotiation between you (the Client) and the Specialist. Certain factors (location, frequency, complexity) may influence final pricing.
UrbanMount may, at its discretion, adjust pricing or fees to correct errors or reflect changes in market conditions, provided we notify you of any material changes before your purchase is finalized.

9.2 Taxes and Withholdings

9.2.1 User Responsibility for Taxes

• Specialists: You are solely responsible for determining and paying all applicable taxes (e.g., income, self-employment, sales/use tax) associated with amounts you earn through the UrbanMount Platform. UrbanMount does not act as your employer, nor do we withhold taxes on your behalf.
• Clients: In certain jurisdictions, Clients may be required to pay or withhold taxes on Services. UrbanMount is not responsible for Clients’ tax obligations unless we are legally mandated to collect or remit taxes on Clients’ behalf.

9.2.2 UrbanMount’s Collection or Remittance of Taxes

• Facilitated Collection: Where required by law, UrbanMount may (i) collect and/or remit certain transactional taxes (e.g., sales tax, VAT) on behalf of Specialists or Clients, and (ii) manage the filing or payment of such taxes to the relevant taxing authority. You hereby instruct and authorize UrbanMount to do so where legally applicable.
• Cessation: UrbanMount may cease collecting/remitting taxes in a particular jurisdiction if permitted by law. UrbanMount will notify affected Users if this occurs, but is not liable for any ongoing tax obligations you may have.
• Consult a Tax Advisor: We recommend you consult your own tax adviser to ensure compliance with all applicable tax reporting requirements, as UrbanMount does not offer specific tax advice.

9.2.3 Indemnity for Tax Non-Compliance

You agree to indemnify and hold UrbanMount harmless from any liability for taxes or penalties that arise from your failure to comply with tax obligations, including any reliance on UrbanMount’s facilitated collection.

9.3 Refunds, Cancellations, and Chargebacks

9.3.1 Refund Policy

• No Guarantee of Refund: Except under explicit promotional guarantees or our SafeStay Assurance (Section 10), UrbanMount does not guarantee refunds once a charge is processed.
• Extenuating Circumstances: At UrbanMount’s sole discretion, we may grant refunds or credits for specific promotions, to correct billing errors, or in extraordinary situations.

9.3.2 Cancellations

If you cancel a scheduled Professional Service, any refund or penalty is determined by the cancellation policy stated at the time of booking or any negotiated agreement between you and the Specialist.
UrbanMount may enforce or facilitate these cancellation terms but is not liable if you disagree with the outcome.

9.3.3 Chargebacks

• Client-Initiated Chargebacks: If a Client disputes a charge (e.g., via credit card), UrbanMount reserves the right to investigate. If the Specialist has already been paid, UrbanMount may withhold or offset future payments to the Specialist until the dispute is resolved.
• Fraud or Risk: If UrbanMount suspects fraudulent activity or excessive risk, we may delay or hold funds, require additional documentation, or permanently withhold payments to protect ourselves or other Users.

9.4 UM Credits (UrbanMount Credits)

9.4.1 No Cash Value & Promotional Nature

• Promotional Only: UM Credits are promotional in nature, issued at UrbanMount’s discretion (e.g., via promotions or referral campaigns). They are not currency or legal tender.
• No Sale or Purchase: UrbanMount does not sell UM Credits, nor do they represent any prepaid balance. UM Credits cannot be bought by Users from UrbanMount or resold to third parties.

9.4.2 Expiration & Validity

• Automatic Expiration: Unless otherwise stated in writing or required by local law, UM Credits expire one (1) year from issuance.
• Dormant Accounts: If your account is deemed dormant (see Section 8.3) or otherwise inactive, any UM Credits remain subject to expiration and may be forfeited if they expire before account reactivation.

9.4.3 Single-Account and Non-Transferable Use

• Individual Use: UM Credits are tied to your individual account and are not transferable to another User or account.
• No Pooling: Multiple accounts cannot combine credits toward the same service request.
• Fraud & Abuse: UrbanMount may revoke UM Credits if we suspect fraudulent or abusive conduct (e.g., creating multiple accounts to exploit promotions).

9.4.4 Application to Service Requests

• Instant Deduction: Once you apply UM Credits to a Service request, the designated amount is considered spent at booking confirmation.
• No Refund of Credits: If you later cancel or receive a partial refund for the Service, any UM Credits used are not restored to your balance; refunds (if any) only apply to actual money paid.

9.4.5 No Convertibility to Cash

• No Cash Exchange: UM Credits may never be redeemed for cash, transferred to a bank account, or otherwise converted into a cash equivalent.
• Cancellation Refund: If a Service paid with UM Credits is canceled, any returned amount excludes the UM Credits portion.

9.4.6 Additional Restrictions & Limitations

• Service-Only Usage: UM Credits are valid solely for booking Professional Services on the UrbanMount Platform, subject to any usage caps or category/geographic limitations.
• Policy Changes: UrbanMount may modify or terminate the UM Credits program at any time without liability. If terminated, any unused credits may be canceled unless otherwise required by law.

9.4.7 Disputes & Support

• Contact UrbanMount: For inquiries on UM Credits balance, expiration, or usage, contact support@urban-mount.com or visit www.urban-mount.com/help.
• Final Decision: UrbanMount’s determination regarding UM Credits balances, expiration dates, or eligibility is final and binding on all parties.

9.5 Additional Payment and Tax Provisions

9.5.1 Security and Liability for Payment Information

UrbanMount uses commercially reasonable efforts to protect payment information (e.g., credit card data) but disclaims liability for damages resulting from unauthorized access to or release of such information unless required by law. You agree to hold us harmless in the event your payment information is compromised by third parties outside UrbanMount’s control.

9.5.2 Error Corrections or Adjustments

If UrbanMount discovers a billing error (overcharge, undercharge, etc.), we may correct it by charging or crediting the same payment method used. You agree to promptly notify UrbanMount of any suspected errors. Failure to do so may limit our ability to investigate or adjust.

9.5.3 Offsets and Withholding

If UrbanMount determines that your conduct or performance creates risk of returns, chargebacks, or disputes, we may withhold payments owed to you as a Specialist.
We reserve the right to offset amounts you owe UrbanMount against any amounts we owe you.

9.5.4 Third-Party Processors

UrbanMount may rely on independent payment processors or platforms. Your usage of these processors might be subject to their separate terms and privacy notices. UrbanMount disclaims liability for any processing errors or fees arising from such third-party services, except to the extent required by law.

10. SAFESTAY ASSURANCE

10.1 Purpose and Scope

The SafeStay Assurance (“SafeStay”) offers limited, last-resort protection for property damage or theft resulting from a Professional Service performed by a Specialist (a/k/a “Professional”) who was booked and paid through the UrbanMount Platform. SafeStay is not an insurance policy nor a personal safety guarantee—rather, it is a voluntary program providing potential recourse for specific property-related losses arising from certain negligent acts of a Specialist or from the Specialist’s direct misconduct.

Key Points:

• SafeStay only covers property damage or theft that is directly caused by the negligence or improper conduct of a Specialist during a Professional Service.
• SafeStay coverage is secondary to any applicable personal insurance you carry (e.g., homeowners, renters, umbrella). If your insurance covers the damage or theft, you must file a claim there first. SafeStay may only compensate for losses not covered by your primary insurance, up to the specified limits.
• SafeStay does not cover personal injury, bodily harm, or damage not directly related to the Professional Service.
• SafeStay is not insurance and UrbanMount is not an insurer, as such terms are generally understood for regulatory purposes.

10.2 Coverage Amounts and Options

At UrbanMount’s sole discretion, if you qualify for SafeStay coverage, we may:

1. Arrange to have the Professional Service re-performed or remedied by another Specialist; or
2. Provide monetary compensation up to the following limits, whichever is least:some text
   • USD $2,500 per occurrence for losses arising from property damage caused by a Specialist’s negligence.
   • USD $1,000 for damage to floors or items containing granite, marble, or similar stone surfaces, if that damage arises directly from the Specialist’s negligence.
   • USD $2,500, in the aggregate, for theft of the Requester’s property by the Specialist during performance of a Professional Service.

Note: If there is overlap (e.g., a Specialist simultaneously damages stone surfaces and other property), each sub-limit applies only to that category of loss, and in no event does the total exceed $2,500 per service occurrence.

10.3 Eligibility Requirements

To be eligible for SafeStay coverage, all of the following conditions must be met:

1. Payment Through UrbanMount: The Professional Service must be booked and paid in full via the UrbanMount Platform.
2. Timely Reporting: You must report the issue within seventy-two (72) hours of the Specialist’s completion of the Professional Service by visiting the UrbanMount Help Center at www.urban-mount.com/help. If you fail to report within 72 hours, the claim is ineligible. For Recurring Services, each appointment is a separate occurrence.
3. Good Standing: Your UrbanMount account must be in good standing (i.e., no outstanding balances owed to UrbanMount, no prior violations).
4. Valuables & Fragile Items: You must have identified any fragile or breakable items and communicated their location/identity to the Specialist prior to starting the Service, and you secured or accounted for all valuables before the Service commenced.
5. No Violation of the Agreement: You have not violated UrbanMount’s Terms of Service or engaged in any fraudulent or abusive behavior.
6. Primary Insurance: If you carry Personal Insurance (renters, homeowners, etc.), you must first pursue coverage there. SafeStay is secondary and will only compensate to the extent your personal policy does not cover the loss.

10.4 Exclusions from SafeStay

The SafeStay Assurance does not cover:

• Any Professional Service not booked and fully paid through the UrbanMount Platform.
• Merchandise (e.g., the product or item being installed or assembled), except to the extent damage is caused by negligence during the assembly/installation process; manufacturer defects remain excluded.
• Acts of Nature: Pollution, earthquakes, hurricanes, tornadoes, or other weather-related events.
• Interruption of Business, Market, or Income: No coverage for lost profits, lost business, or inability to use the damaged item.
• Property Damage/Theft beyond the item’s original or replacement value (less standard depreciation).
• Requesters’ Acts/Omissions or Third-Party Misconduct: Any damage caused by the Requester’s own actions or advice, or by a third party not booked through UrbanMount.
• Flooding / Water Damage: Including mold, fungi, or bacterial issues.
• Hazardous Materials, Terrorism, Pollution: Any product liability issue or acts of terrorism.
• Cash, Gift Cards, Securities: Loss of currency, financial instruments, or intangible assets.
• Intentional Wrongful Act by a Specialist (except theft coverage is limited to $2,500).
• Normal Wear and Tear or Items Retaining Functionality (e.g., minor cosmetic scratches).
• Fine Arts, Collectibles, or Antiques: E.g., paintings, sculptures, rare art glass, antique automobiles, coins, jewelry, or items of unusual value due to rarity/historical significance.
• Damage Beyond the Specific Area: Coverage is limited to the direct damaged area (e.g., if flooring is damaged, coverage is limited to the affected square footage after depreciation).
• Loss of Use: No coverage for storage or insurance costs arising from losing use of property.
• Losses Excluded Elsewhere in UrbanMount’s Terms (e.g., disclaimers in the Liability section).
• Sentimental or Undocumented Intangible Value: No coverage for personal or emotional value.
• Electronic Data Loss: E.g., computer programs, files, or data.
• Repairs Outside the Work Area: Losses related to repairs or tasks outside the scope of the original Professional Service.
• Pets, Shared/Common Areas: Pet injury or property damage in shared building spaces.
• Shipping or Replacement Taxes: No coverage for shipping costs or taxes on replaced items.
• Insufficient Documentation: If you fail to provide the documentation required by UrbanMount to process the claim (detailed in X.7).
• Post-Service or Unrelated Losses: If the damage or theft is discovered after an unrelated event or beyond 72 hours from Service completion.
• Unlawful Services: Services or tasks prohibited by law or that violate the Terms.
• Latent Premises Defects: Underlying property issues not caused by the Specialist.
• Services Not Booked Through UrbanMount or claims reported by third parties, not the Requester.

10.5 Personal Insurance as Primary

If you have homeowner’s insurance, renter’s insurance, umbrella coverage, or any other policy that can cover the loss, that policy is primary. SafeStay only applies to uncovered amounts of your loss up to our specified cap.

10.6 Monetary Limits

• Property Damage (Non-Stone): Up to USD $2,500.
• Stone/Granite/Marble Damage: Up to USD $1,000.
• Theft: Up to USD $2,500 in aggregate for theft by a Specialist.
• Aggregate for Single Occurrence: Under no scenario can the total coverage exceed USD $2,500 for one Professional Service occurrence.
• Recurring Services: Each individual appointment is treated as a separate occurrence.

10.7 Filing a Claim and Your Obligations

1. Initial Report: You must report the claim to UrbanMount within 72 hours of the Specialist’s completion of the Service. Failure to do so invalidates coverage.
2. Claim Form: Once you initiate a claim, you will be asked to complete a full claim form within 7 days of receiving it. Failure to submit a properly completed form on time closes your claim.
3. Supporting Documentation: You may be required to provide:some text
   • Proof of ownership of the damaged or missing item.
   • Proof of value (e.g., receipts, appraisals).
   • Proof of damage or loss (photos, videos, inspection reports).
   • If theft is alleged, a valid police report may be required.
   • If requested, you have 30 days to provide these materials or arrange an extension with UrbanMount.
4. Cooperation & Inspection: You agree to:some text
   • Preserve any damaged property to avoid further harm.
   • Allow UrbanMount or its insurer to inspect and make copies, photos, or recordings.
   • Accept repairs or remediation if feasible.
   • Accept replacement items only if repairs are not an option (subject to depreciation).
5. Release & Subrogation: If we approve any part of your claim, you must sign a release agreement within 14 days of receipt. This release may assign to UrbanMount or its insurer the right to recover amounts from the Specialist or other responsible parties. Failure to sign and return the release voids your claim.
6. Depreciation: Any replacement item or payment may reflect standard depreciation from the item’s age or condition.

10.8 Remedies and Withholding from Specialist

• If SafeStay pays a claim, UrbanMount may withhold future payouts to the Specialist responsible for the damage or theft, in order to recoup the amounts paid under this program.
• UrbanMount reserves the right to take legal action (e.g., subrogation) against the Specialist or any liable third party.

10.9 No Guarantee of Safety or Comprehensive Coverage

SafeStay Assurance is a voluntary, limited customer support offering. It does not guarantee:

• Personal safety or the absence of personal injury.
• Full reimbursement of your loss beyond the stated caps.
• That Specialists are insured or maintain any particular coverage.

10.10 Final Discretion

All SafeStay Assurance determinations, including eligibility, approval, partial approval, or denial of claims, are at UrbanMount’s sole discretion. This program may be modified or discontinued at any time, with or without notice, except for claims already submitted.

11. SERVICE AGREEMENTS BETWEEN USERS

11.1 Legal Relationship

When a Client and Specialist agree upon Services (through AutoMatch acceptance, Direct Booking acceptance, or Custom Offer acceptance), they enter a Service Agreement between themselves. UrbanMount is not a party.

11.2 Client’s Agent and Specialist Assistants

• Client’s Agent: A Client may designate another person to oversee the Service, and all instructions by that Agent bind the Client.
• Specialist Assistants: A Specialist may involve assistants, but only if the Client consents. The Specialist is solely responsible for paying or supervising those assistants.

11.3 Terms Incorporated by Reference

Any additional terms or disclaimers presented during booking (e.g., job-specific disclaimers) become part of the Service Agreement, provided they do not conflict with or expand UrbanMount’s obligations under this Agreement.

11.4 UrbanMount Not a Party

No aspect of a Service Agreement can modify or alter UrbanMount’s disclaimers, liability limitations, or position as a neutral technology provider.

12. USER REPRESENTATIONS AND WARRANTIES

12.1 Representations by All Users

You represent and warrant that:

1. You are legally eligible to enter into this Agreement.
2. You will comply with all applicable laws, regulations, and local ordinances.
3. Any information or content you provide on the Platform is truthful and accurate.
4. You will update your account data if it changes.

12.2 Additional Representations by Specialists

In addition to the above, Specialists represent that:

1. You have the qualifications, licenses, and permits to perform any Services you offer.
2. You maintain any insurance required by your state or local regulations.
3. You are customarily engaged in an independently established business that provides such Services.

12.3 Prohibited Uses

You shall not:

• Post, transmit, or store any content that is unlawful, discriminatory, or fraudulent.
• Use the Platform for any illegal or unauthorized purposes.
• Misrepresent your identity, credentials, or affiliation with any person/entity.
• Harvest or collect personal information about others without their consent.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Platform’s systems.

13. PERFORMANCE SCORE

13.1 Overview of the Performance Score Algorithm

UrbanMount uses a proprietary algorithm (the “Performance Score”) to help determine the order and priority by which Specialists:

• Receive AutoMatch Requests (for Service categories and zip codes that support auto-dispatch).
• Appear in Search Results or “Direct Booking” listings on the UrbanMount Platform.

13.2 Key Contributing Factors

While we do not disclose the exact formula or relative weights of each factor, the Performance Score may include, but is not limited to, evaluation of:

• Acceptance Rate: Amount of reserved requests that are accepted.
• Service Completion: Percentage of accepted requests that are successfully completed without cancellation or dispute.
• Client Ratings and Reviews: Client feedback and average star ratings.
• Responsiveness: Speed of replying to Client inquiries, custom-offer negotiations, and overall communication behavior.
• No-Shows and Cancellations: Incidents where the Specialist failed to appear or initiated a last-minute cancellation.
• Customer Complaints: Reports of unprofessional behavior, misconduct, or other Service-related issues that UrbanMount deems relevant.
• Ongoing Compliance: Adherence to UrbanMount’s Terms of Service, including background check compliance, updated insurance, and other platform policies.

13.3 Impact of Negative Events

Certain events, including no-shows, client complaints, or cancellations initiated by the Specialist may trigger a decrease in Performance Score. However:

• Challenge and Review: Specialists have the ability to challenge a score decrease if they believe there were mitigating circumstances or incorrect information.
• Exceptions: UrbanMount may, in its sole discretion, grant exceptions or remove penalties when there is evidence of extenuating circumstances (e.g., client threats or harassment, safety concerns, medical emergencies, etc.).
• Safety Exceptions: If a Specialist reasonably cancels due to feeling unsafe with a particular client or location, UrbanMount may choose not to penalize the Specialist’s Performance Score.
• Documentation: UrbanMount may require supporting information or documentation to consider an exception (e.g., police reports, chat threads, etc.).

13.4 UrbanMount’s Discretion and Lack of Liability

• Modification of Algorithm: UrbanMount may change, update, or refine the Performance Score algorithm at any time, with or without notice, to reflect evolving business needs, user feedback, or marketplace conditions.
• No Guarantee of Outcome: A higher Performance Score does not guarantee that a Specialist:some text
  • Is licensed, insured, or free from legal disputes;
  • Will receive a specific number of jobs or income;
  • Will be ranked consistently in the same position for each search query.
• No Employment Implication: The Performance Score is a tool to determine priority in job distribution and search ranking; it does not constitute supervision or control of a Specialist’s performance, schedule, or methods of work. UrbanMount does not direct how a Specialist completes tasks, nor does it create an employer-employee relationship.
• No Liability for Ranking: UrbanMount disclaims any liability for alleged damages or lost profits caused by a Specialist’s ranking or assignment under the Performance Score.

13.5 Appeals Process

Specialists who believe their Performance Score has been adversely affected by an unfair or erroneous event may request a formal review by contacting UrbanMount support. UrbanMount may, but is not obligated to:

• Conduct a Case-by-Case Review: Assess the disputed event (no-show, cancellation, complaint) and any evidence provided.
• Adjust the Specialist’s Score: In UrbanMount’s sole discretion, we may reinstate or revise the rating/score if we find sufficient grounds for an exception.

13.6 No Property Right or Entitlement

By participating as a Specialist on the UrbanMount Platform, you acknowledge and agree that you have no property right or entitlement to a particular Performance Score, search ranking, or job assignment. The Performance Score is purely an internal administrative tool used by UrbanMount to optimize the matching of Clients and Specialists.

13.7 Final and Binding Decisions

All determinations regarding Performance Score updates, ranking changes, penalty removals, or exceptions granted are made by UrbanMount in its sole discretion. Such decisions are final and binding on all parties. UrbanMount reserves the right to terminate or suspend a Specialist’s access to the Platform if there is evidence of tampering with or attempting to manipulate the Performance Score (e.g., fake reviews, malicious cancellation of competitors’ jobs, etc.).

14. CONTENT SUBMITTED BY USERS

14.1 License to User Content

When you post reviews, photos, or other materials (“User Content”), you grant UrbanMount a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, modify, distribute, and create derivative works for Platform-related purposes.

14.2 Intellectual Property Infringement Complaints (DMCA)

If you believe User Content infringes your copyright or trademark, submit a takedown request to:

UM Technologies Inc.
8 The Green #19450
Dover, DE 19901
support@urban-mount.com

Include all required DMCA elements, including identification of the allegedly infringing work.

15. COMMUNICATIONS AND CONSENTS

15.1 Text Messages, Calls, Emails

By providing a phone number or email, you consent to receive:

• Service-related texts, reminders, or calls.
• Marketing/promotional messages (opt-out anytime).
• Automated or prerecorded messages where permitted by law.

15.2 Push Notifications

If you use our mobile apps, you may receive push notifications regarding new offers, updates, or time-sensitive communications. You can disable notifications in your device settings.

16. RATINGS, REVIEWS, AND USER-GENERATED CONTENT

16.1 Scope of User-Generated Content

• Definition: “User-Generated Content” (or “UGC”) includes, but is not limited to, any text, photos, videos, audio, feedback, ratings, reviews, forum posts, messages, or other materials that you submit on or through the UrbanMount Platform or in connection with UrbanMount promotions.
• Passive Conduit: UrbanMount is a passive conduit for UGC and disclaims responsibility or liability for it.
• No Monitoring Obligation: We have no obligation to pre-screen UGC but reserve the right to remove it if it violates our Terms or policies.

16.2 Ratings, Reviews, and Feedback

• Publicly Accessible Areas: The Platform may feature ratings and reviews of Specialists, forums, or Q&A boards.
• Honest Opinions: Any rating or review must reflect your genuine experience with a specific User.
• No Manipulation: You shall not post fake reviews or offer incentives for positive feedback.
• Removal and Moderation: UrbanMount may remove or modify deceptive, offensive, or violating reviews at our sole discretion.
• Third-Party Opinions: Feedback is user-generated and does not reflect UrbanMount’s views.

16.3 User Responsibilities and Warranties

By submitting UGC, you represent and warrant compliance with laws, no infringement of third-party rights, and no harmful or defamatory content.

16.4 License and Ownership

You grant UrbanMount a non-exclusive, perpetual, worldwide, royalty-free license to use your UGC. UrbanMount is not obligated to return or delete UGC upon request.

16.5 Release of Liability for UGC

UrbanMount is not responsible for the accuracy of UGC or any harm that arises from user-posted content. We do not guarantee removal of unwanted content.

16.6 Resolution of Infringing or Objectionable UGC

Report potential intellectual property infringement or hate/abusive content. UrbanMount may disclose a User’s identity if required by law or to resolve disputes.

16.7 Additional Provisions

• User Investigations: UrbanMount may investigate remarks or remove content/accounts without notice.
• Your Own Research: Clients should verify a Specialist’s qualifications. UGC alone is insufficient to judge a Specialist’s capabilities.

17. THIRD-PARTY LINKS AND INTEGRATIONS

17.1 General Disclaimer

The UrbanMount Platform may contain links or integrations with Third-Party Sites. UrbanMount does not endorse or control these sites and is not responsible for their availability or content.

17.2 No Endorsement or Affiliation

A link on the Platform does not imply endorsement, sponsorship, or affiliation with the Third-Party Site.

17.3 User’s Responsibility and Risk

• Independent Evaluation: You must assess the content and usefulness of Third-Party Sites.
• Use at Your Own Risk: Interacting with third parties is entirely at your own risk. UrbanMount disclaims liability for such interactions.

17.4 Third-Party Terms and Policies

When you leave the UrbanMount Platform, the third party’s terms and policies govern.

17.5 Liability Disclaimer

UrbanMount disclaims responsibility for Third-Party Sites. You agree to hold UrbanMount harmless from liability arising from third-party usage.

17.6 No Obligation to Monitor

UrbanMount is not obligated to monitor or update links to Third-Party Sites. We may remove them at our sole discretion.

17.7 Limitation of Scope

Nothing here creates a joint venture, partnership, agency, or employment relationship between UrbanMount and any Third-Party Site.

18. MOBILE APPLICATIONS

18.1 Overview of Mobile Features

• Mobile Features: The UrbanMount Platform may include the “UrbanMount” and “UrbanMount for Pros” apps, plus messaging/push notifications.
• Carrier Fees: You bear responsibility for data or text charges from your mobile carrier.

18.2 Installation and Updates

• Consent to Install: By installing the Apps, you consent to any updates or upgrades.
• Automatic Communication: The Apps may communicate with UrbanMount’s servers, affect device preferences, and collect personal data per our Privacy Policy.
• Uninstallation: You can uninstall the Apps anytime.

18.3 Device Compatibility

• Compatible Hardware: You are responsible for a compatible device. UrbanMount disclaims liability if your device is incompatible or if you download the wrong app version.
• Right to Terminate Usage: We may limit or terminate app usage for unauthorized or incompatible devices.

18.4 App Store Terms of Service

• Third-Party Terms: Using the Apps may be subject to Apple App Store or Google Play terms.
• No Apple or Google Liability: UrbanMount, not Apple/Google, is responsible for the App’s content/performance.

18.5 App Store Sourced Application

• Definition: “App Store Sourced Application” includes any App accessed via a third-party marketplace.
• Apple-Specific Terms:some text
  • Limited License, Relationship with Apple, No Apple Warranties, etc. as described.
  • Apple is a third-party beneficiary entitled to enforce these terms.

18.6 Licenses and Restrictions

You get a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use. Prohibited conduct includes reverse-engineering or removing proprietary notices.

18.7 Push Notifications and Messaging

By installing the Apps, you may receive push notifications. Manage your preferences in device settings.

18.8 Updates and Modifications

UrbanMount may deliver automatic updates/upgrades. Refusal may limit app features.

18.9 Disclaimer and Liability

Apps are provided “AS IS.” UrbanMount is not responsible for carrier or device failures.

18.10 Termination of App Usage

We may suspend your access if you violate these terms or use an incompatible device. Remove the Apps if your account is terminated.

19. DISCLAIMER OF WARRANTIES

19.1 Use of the UrbanMount Platform at Your Own Risk

As Is / As Available
THE URBANMOUNT PLATFORM, INCLUDING ALL CONTENT, FEATURES, AND PROFESSIONAL SERVICES, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. URBANMOUNT (INCLUDING ITS AFFILIATES, PARENTS, SUBSIDIARIES, AND LICENSORS) MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION:

• WARRANTIES OF MERCHANTABILITY,
• FITNESS FOR A PARTICULAR OR GENERAL PURPOSE,
• GOOD AND WORKMANLIKE SERVICES,
• NON-INFRINGEMENT, OR
• THAT ACCESS TO THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

Scope
You assume all risk arising from your use of the UrbanMount Platform, the content you access through it, and any offline or online interactions with other Users. UrbanMount does not warrant that any Service will be safe, secure, timely, accurate, reliable, or meet any particular standard.

No Warranties for Content or Linked Sites
UrbanMount disclaims liability for the accuracy or completeness of any content provided on or via the UrbanMount Platform, or through any websites linked thereto. You are solely responsible for evaluating any information provided by UrbanMount or by a third party.

Non-U.S. Jurisdictions
If you are a User outside the United States, some disclaimers in this Section may be subject to jurisdiction-specific exemptions set forth in Section 28 (or the relevant section handling jurisdictional provisions).

19.2 No Guarantee of Service Outcomes

User Conduct
UrbanMount does not supervise, direct, or control the performance, work, or conduct of Specialists or Clients. We make no guarantees regarding the outcome, quality, or legality of Professional Services.

Independence of Specialists
UrbanMount disclaims responsibility for any Specialist’s registration, accreditation, licensing, or fitness for a particular purpose. Each Client is responsible for determining whether a Specialist is suitable for their needs. UrbanMount does not endorse, warrant, or guarantee any particular Specialist.

Third-Party Products and Services
UrbanMount is not responsible for third-party products or services (including linked sites, external web pages, or banners) offered through or in connection with the UrbanMount Platform. You engage with such third parties at your own risk.

19.3 No Liability; Limitation of Liability

No Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE NOT TO HOLD URBANMOUNT, ITS AFFILIATES, PARENTS, SUBSIDIARIES, LICENSORS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR ANY CORPORATE PARTNERS (COLLECTIVELY, “MEMBERS”) LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES, EXPENSES, LOSSES, SUITS, CONTROVERSIES, OR LIABILITIES (“LIABILITIES”) ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE URBANMOUNT PLATFORM.

Exclusion of Certain Damages
UNDER NO CIRCUMSTANCES WILL URBANMOUNT OR MEMBERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, COMPUTER DAMAGE, SYSTEM FAILURE, OR SERVICE INTERRUPTION — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Limitation on Direct Damages
EXCEPT AS EXPRESSLY PERMITTED UNDER ANY URBANMOUNT FULFILLMENT GUARANTEE OR SAFESTAY ASSURANCE (SECTION [X]), URBANMOUNT’S AGGREGATE LIABILITY SHALL NOT EXCEED THE LESSER OF:

1. THE TOTAL FEES PAID BY YOU TO URBANMOUNT DURING THE SIX (6) MONTHS PRIOR TO THE CLAIM ARISING; OR
2. THE AMOUNT EXPRESSLY PERMITTED UNDER THE URBANMOUNT SAFESTAY ASSURANCE, IF APPLICABLE.

Some Jurisdictions
Some jurisdictions do not allow the exclusion or limitation of certain types of damages or warranties. In those jurisdictions, the above exclusions or limitations may not apply to you to the extent prohibited by law.

19.4 Release

Disputes Between Users
If you have a dispute with one or more Users (including Specialists, Clients, or any other third party), you release UrbanMount and its Members from any and all claims or liabilities of every kind — known and unknown — arising out of or connected with such disputes.

Third-Party Providers
If the UrbanMount Platform connects you to a third-party for the purpose of obtaining or providing merchandise, products, or additional services, UrbanMount is not responsible for assessing the suitability, legality, or ability of these third parties. By using the Platform, you expressly waive and release UrbanMount from any liability, claims, or damages related to these third-party interactions.

California Waiver
If you are a California resident, you expressly waive and release any rights under California Civil Code §1542, which states:

“A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM OR HER, MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

19.5 Additional Disclaimers

Potentially Objectionable Content
By using the UrbanMount Platform, you understand you may be exposed to Professional Services, User Generated Content, or other materials that could be dangerous, offensive, harmful to minors, or otherwise objectionable. You use the Platform at your own risk.

Not Legal, Financial, or Medical Advice
Nothing in this Agreement or on the UrbanMount Platform constitutes professional advice (legal, financial, medical, or otherwise). If you require specialized advice, consult a qualified professional.

No Personal Liability of Officers or Employees
You agree not to bring any claim personally against UrbanMount’s officers, directors, or employees in relation to any dispute, loss, or damage. The disclaimers and limitations set forth in this Section extend to protect UrbanMount’s corporate structure and personnel.

Essential Basis of the Bargain
Each party acknowledges that the limitations of liability in this Section are a fundamental basis of the bargain between you and UrbanMount, and that UrbanMount would not provide the Platform without these disclaimers and limitations.

20. INDEMNIFICATION

20.1 Indemnification Obligation

You agree to indemnify, defend, and hold harmless UrbanMount, its officers, directors, employees, agents, affiliates, parents, subsidiaries, licensors, independent contractors, and vendors (collectively, “UrbanMount and Affiliates”) from and against any and all claims, losses, liabilities, damages, expenses, or demands (including reasonable attorneys’ fees and costs) (collectively, “Liabilities”) arising out of or resulting from, directly or indirectly:

1. Use or Misuse of the UrbanMount Platform
2. Violation of this Agreement or Law
3. Violation of Rights
4. Content Submitted by You
5. Client’s Agents or Other Designates (If Applicable)
6. Acts or Omissions in Services (If You Are a Specialist)

20.2 Right to Assume Defense

UrbanMount reserves the right, at its sole discretion and at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification obligations under Section 20.1. You agree to cooperate fully.

20.3 No Settlement Without Consent

You shall not agree to any settlement or resolution of any claim or Liabilities that would impose any obligation or liability on UrbanMount and Affiliates, or affect UrbanMount’s rights, without prior written consent from UrbanMount.

20.4 Survival

Your indemnification obligations under this Section survive the termination or expiration of this Agreement and/or your use of the UrbanMount Platform.

21. DISPUTE RESOLUTION AND GOVERNING LAW

21.1 Informal Negotiations

Initial Dispute Resolution
Before filing any lawsuit, arbitration, or other proceeding, you and UrbanMount agree to first make a good-faith effort to resolve any dispute, controversy, or claim (“Dispute”) informally.

Written Notice
The informal negotiation period begins upon written notice from one party to the other (“Informal Negotiations”).
If you are a User in North America, provide notice to:

UM Technologies Inc.
8 The Green #19450
Dover, DE 19901
support@urban-mount.com

If you are located outside the U.S., UrbanMount may provide a different contact address (see International/Jurisdiction-Specific Disclosures). UrbanMount will send any notices to the physical or email address you have on file.

30-Day Period
The parties agree to negotiate in good faith for at least 30 days. If unresolved, either party may proceed with other legal remedies, including arbitration or court proceedings as permitted herein.

21.2 Binding Arbitration for U.S. Users

Scope
Except for Excluded Disputes (Section 21.3), you and UrbanMount agree that any Dispute, past, present, or future, relating to this Agreement shall be resolved by final and binding arbitration (“Arbitration Agreement”). This arbitration agreement is governed by the Federal Arbitration Act (FAA).

Administration and Rules
Arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, where appropriate, Consumer Arbitration Rules.
See www.adr.org for details.

Arbitrator Authority
The arbitrator, not a court, has exclusive authority to resolve any Dispute about the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, except the Class Action Waiver (Section 21.4), which is determined by a court.

Costs and Fees
If you cannot pay arbitration fees, UrbanMount will ensure your share of fees is covered if required by AAA rules or applicable law. Each party remains responsible for its own attorneys’ fees unless the arbitrator or law provides otherwise.

21.3 Excluded Disputes

The following Disputes are excluded from arbitration:

1. Intellectual Property
2. Small Claims Court
3. Non-Arbitrable Statutes
4. Injunctive Relief for irreparable harm or to preserve status quo.

21.4 Class Action Waiver

Individual Basis Only
You and UrbanMount agree to arbitrate or litigate any Dispute individually, not as a class or representative action.

No Class or Representative Actions
No right or authority exists for class or collective actions.

Court Determination
Only a court of competent jurisdiction can decide any challenge to the Class Action Waiver’s enforceability or formation.

Effect of Waiver Invalidity
If a court finds the Class Action Waiver unenforceable, the entire Arbitration Agreement is null and void.

21.5 Arbitration Procedure

Initiation of Arbitration
A party must file a written demand for arbitration with the AAA before the statute of limitations expires.

Applicable Law
The arbitrator applies the same limitations and substantive law a court would apply.

Hearing Location
Unless agreed otherwise, the hearing occurs in your county/city of residence. If you reside outside the U.S., UrbanMount may designate a U.S. location or conduct the arbitration virtually.

Remedies
The arbitrator may award any remedy a court of competent jurisdiction could award under applicable law.

Written Decision
The arbitrator’s written award is binding, and a court with jurisdiction may enter judgment on it.

21.6 Opt-Out (Where Permitted)

30-Day Right to Opt Out
You may opt out of arbitration by sending written notice to UrbanMount within 30 days of first accepting this Agreement or after an updated arbitration section takes effect.

Method of Opt-Out
Send the opt-out notice to the address in Section 21.1. Provide your full name and the email address linked to your UrbanMount account.

Effect of Opt-Out
If you opt out, neither you nor UrbanMount can enforce arbitration under this Section, but all other terms remain in effect.

21.7 Additional State- or Country-Specific Terms

U.S. and Canada
Binding arbitration and class action waiver apply to U.S./Canadian Users unless local law forbids it.

Other Jurisdictions
Users outside the U.S./Canada may have specialized jurisdiction-specific clauses overriding these provisions.

21.8 Venue, Governing Law, and Enforcement

Governing Law
Except as prohibited by law, this Agreement is governed by Delaware law, without regard to conflict-of-law principles.

Venue for Non-Arbitrable Claims
If arbitration is inapplicable or unenforceable, you consent to the exclusive jurisdiction of the state or federal courts located in or near Dover, Delaware unless local law dictates otherwise.

Enforcement and Judgment
A court with jurisdiction may confirm or enforce an arbitration award. This section does not limit parties seeking injunctive relief for IP or arbitration enforcement.

21.9 Survival

All dispute resolution provisions survive termination or expiration of this Agreement unless explicitly stated otherwise.

22. TERMINATION AND SUSPENSION

• User Initiated: You may terminate your account anytime by contacting UrbanMount support.
• UrbanMount Initiated: We may suspend or terminate accounts for misuse, non-compliance, or legal risk.
• Effect of Termination: You remain liable for any obligations incurred before termination. Certain sections (disclaimers, indemnification, arbitration) survive termination.

23. CONFIDENTIALITY

During your use of the Platform, you may learn confidential or proprietary information about UrbanMount (e.g., platform data, designs, or user info). You agree not to disclose such information to third parties except as required by law.

24. ASSIGNMENT AND SUBCONTRACTING

• By UrbanMount: We may assign or transfer our rights/obligations to an affiliate or successor without restriction.
• By Users: You may not assign your rights or delegate obligations without UrbanMount’s written consent.
• Subcontracting: Specialists may subcontract tasks only if the Client consents and the subcontractor is a registered Specialist (if required).

25. FORCE MAJEURE

UrbanMount is not liable for any failure or delay resulting from causes beyond its reasonable control, including natural disasters, internet outages, government actions, labor disputes, or global pandemics.

26. ENTIRE AGREEMENT; NO WAIVER

This Agreement, plus any referenced documents (e.g., Privacy Policy, SafeStay terms, Performance Score details), constitutes the entire agreement between you and UrbanMount.

• No Waiver: Failure to enforce any provision does not waive that provision or any other right.

27. CHANGES TO THIS AGREEMENT

UrbanMount may update or modify this Agreement at any time. We will use commercially reasonable efforts to notify you of material changes (e.g., email, in-app banner).
Your continued use after any revision signifies your acceptance of the updated Terms.

28. SEVERABILITY

If any provision of this Agreement is deemed invalid or unenforceable, that provision shall be modified to the minimal extent necessary to make it valid and enforceable. The remainder of the Agreement remains in full force and effect.

29. CONTACT INFORMATION AND NOTICES

If you have questions, concerns, or need to send notices under this Agreement, please contact us:

UM Technologies Inc.
8 The Green #19450
Dover, DE 19901
support@urban-mount.com

30. ADDITIONAL STATE-SPECIFIC DISCLOSURES

In some jurisdictions, specific consumer protection laws or regulations may override parts of this Agreement. The following notices apply only if required by the relevant state law:

30.1 California Disclosures

• California Consumer Privacy Act (CCPA): Refer to our Privacy Policy regarding personal data collection, use, and deletion rights.
• Automatic Renewal: If you reside in California and engage in recurring Services, we provide clear instructions on cancellation before each renewal.

30.2 New York Disclosures

• Certain home improvement tasks in New York may require a valid Home Improvement Contractor License. Clients are responsible for verifying a Specialist’s license status.

30.3 Other States

• If your local state law imposes limitations or additional disclosures that conflict with these Terms, that law applies to the extent of the conflict, without invalidating the remaining provisions.

FINAL ACKNOWLEDGMENT

BY CLICKING “ACCEPT,” REGISTERING, OR USING THE URBANMOUNT PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS OF SERVICE, AND AGREE TO BE BOUND BY THEM.