Refunds

Find out how to request refunds, including eligibility and the process involved.
Can I request a refund if I am dissatisfied with the service?
We're committed to customer satisfaction. If you are dissatisfied with your service, please contact us within 48 hours of the service completion. We will review your concerns and do what we can to make it right!
I have an issue with one of my installations.
We stand behind the quality of our installations. If you encounter any issues post-installation, please contact us immediately through the provided contact information. Our team will assess the situation, and if necessary, dispatch a technician to address and resolve the issue promptly.
Are repairs covered under any warranty?
Repairs for issues related to our installation are covered under SafeStay Assurance. If any item we mount falls due to a technician's negligence, please notify us promptly of any issues, and our team will ensure a swift resolution.
How long does it take for repairs to be completed?
Repair timelines depend on the nature and extent of the issue. We strive for timely resolutions. Once you report an issue, our team will assess and schedule repairs accordingly. We aim to complete repairs as quickly as possible, ensuring minimal disruption to your space.

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